Bank of Scotland Plc

Financial Ombudsman decision DRN9974114 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr A complains that Lloyds Bank plc blocked his account when he tried to make a transfer over the telephone when he was abroad.Funds blocked or frozen

Lloyds accepts Mr A received poor service while he was abroad.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9974114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.