Barclays Bank Plc
Financial Ombudsman decision DRN9962159 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mrs D also complains that Barclays has harassed and threatened her in pursuit of the arrears and unfairly added arrears charges to her account.Charges and fees
Barclays noted on its contact record that Mrs D did not wish to receive phone calls during the day and was vulnerable, but the calls continued.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9962159.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.