National Westminster Bank Plc

Financial Ombudsman decision DRN9960581 Not upheld

Not upheldoutcome, as published by the Ombudsman

£19,000redress stated in the decision

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mrs S complains that National Westminster Bank Plc (NatWest) allowed a number of unusual transactions to take place on her credit card account.Unauthorised transaction

NatWest has said that it has decided to withdraw Mrs S’s right to use the card for further expenditure and to no longer provide a current account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9960581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.