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Think Loans and Mortgages Limited

Financial Ombudsman decision DRN9958192 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I conclude that it would be fair for Think to refund half the ERC of £2,217.90, half the broker fee of £1,995 and half the new product fee of £995.Charges and fees

Think Loans and Mortgages Limited (‘Think’) provided them with a mortgage which did not meet all their requirements.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9958192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.