Barclays Bank Plc
Financial Ombudsman decision DRN9957214 Upheld
Upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Thu Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Barclays has accepted that it shouldn’t have sold the Current Account Plus to Mr and Mrs M. It agreed to refund all of the fees Mr and Mrs M paid plus interestCharges and fees
Mr and Mrs M have complained that Barclays Bank Plc (“Barclays”) mis-sold them a Current Account Plus packaged bank account in 2014.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9957214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.