Santander UK Plc
Financial Ombudsman decision DRN9953291 Upheld
Upheldoutcome, as published by the Ombudsman
£315redress stated in the decision
Tue May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Service failure
In the Ombudsman’s words
closed the account without giving any clear explanationAccount closed or refused
blocked access to money in its accountFunds blocked or frozen
significant failings on the part of Santander in the way it communicated with Mr EService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9953291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.