Barclays Bank Plc
Financial Ombudsman decision DRN9946546 Upheld
Upheldoutcome, as published by the Ombudsman
£4,005redress stated in the decision
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Barclays has rightly agreed to refund all the fees Mr Y paid.Charges and fees
There’s no disagreement Mr Y was persuaded to change to an Additions account with Barclays, when he wouldn’t make use of the various benefits it providedProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9946546.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.