NRAM Limited

Financial Ombudsman decision DRN9897468 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

She considered the various fees had been correctly charged, but got an agreement from NRAM that it would refund the fees charged since October 2016.Charges and fees

Mr and Mrs D complain that NRAM plc hasn’t treated them fairly by increasing their monthly mortgage payments.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9897468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.