Bank of Scotland Plc

Financial Ombudsman decision DRN9886829 Not upheld

Not upheldoutcome, as published by the Ombudsman

£42redress stated in the decision

Wed Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr G complains that Bank of Scotland Plc has allowed a debit to be made against his account when a refund request (chargeback) was unsuccessful.Card dispute or chargeback

Mr G had also complained the bank hadn’t given him a complaint reference or sent him a written response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9886829.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.