Bank of Scotland Plc

Financial Ombudsman decision DRN9859835 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs D complains that Bank of Scotland plc (trading as Halifax) made mistakes when calculating the balances on her children’s savings accounts.Charges and fees

Halifax apologised, corrected the errors and offered to pay Mrs D £250 for the inconvenience and to reimburse any expenses.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9859835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.