Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN9845210 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr W complains that The Co-operative Bank Plc (Co-op) won’t offer him any new fixed, tracker or discount rates on his mortgage loan.Interest and rates

Co-op has taken the commercial decision to no longer offer mortgages on properties purchased on a shared ownership basis.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9845210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.