Mortgage Express
Financial Ombudsman decision DRN9837697 Upheld
Upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Tue May 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mortgage Express incorrectly recorded one of his mortgage payments as late and charged him an arrears feeCharges and fees
remove the adverse entry relating to this payment from his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9837697.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.