HSBC Bank plc

Financial Ombudsman decision DRN9836730 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

He also feels that HSBC wrongly allowed payments to be taken from his account which caused him to go further over his agreed overdraft limit and incur more charges.Unauthorised transaction

Mr A is unhappy with the overdraft charges HSBC Bank Plc added to his account in 2013.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9836730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.