Clydesdale Bank Plc
Financial Ombudsman decision DRN9830188 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr K complains that Clydesdale Bank Plc closed his account without telling himAccount closed or refused
Clydesdale recognised that its policy of only informing customers of account closure by sending one letter, and not telling Mr K on the phone, had fallen below the service standards that might be expected of it.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9830188.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.