PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN9803076 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

PayPal put a hold on the release of Mr E’s moneyFunds blocked or frozen

PayPal had delayed the release of the funds by 10 daysPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9803076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.