Barclays Bank Plc
Financial Ombudsman decision DRN9800807 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Barclays then closed Mr K’s account and I can see this has caused him a lot of inconvenience but because it was closed in line with its terms and conditions I can’t find Barclays has done anything wrong.Account closed or refused
Mr K was very upset about this and thought his complaint hadn’t been dealt with properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9800807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.