Bank of Scotland Plc

Financial Ombudsman decision DRN9800621 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr F has complained about the interest being added to his facility. But a bank is entitled to charge for its services. And while money remains outstanding it is legitimate for it to charge interest.Mortgage administration

Mr F has complained in strong terms about the valuation of works by the quantity surveyor appointed by the bank. He says this meant there were insufficient funds and this caused further issues and costs.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9800621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.