Mortgage Express
Financial Ombudsman decision DRN9784236 Upheld
Upheldoutcome, as published by the Ombudsman
£360redress stated in the decision
Fri Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
treat customers in financial difficulty fairlyTreatment in financial difficulty
Mortgage Express unfairly added charges to his mortgage accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9784236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.