TSB Bank plc

Financial Ombudsman decision DRN9770210 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

He says the payment was made fraudulently.Unauthorised transaction

Mr P complains that TSB Bank plc didn’t stop a pending debit card payment when he asked them to and haven’t refunded the money to him.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9770210.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.