Bank of Scotland Plc

Financial Ombudsman decision DRN9764586 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Bank of Scotland plc have wrongly blocked access to his savings accountFunds blocked or frozen

The bank was aware that Mr A was suffering from stress and that the protracted limitation to accessing his bank account was adding to this. However, it didn’t make any adjustments to its position to recognise this.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9764586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.