Clydesdale Bank Plc
Financial Ombudsman decision DRN9763366 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr S complains about the customer service he received after he complained that Clydesdale Bank Plc (trading as Yorkshire Bank), miscounted when he made a cash withdrawal.Charges and fees
Mr S has said that he complained to the bank and said that an advisor told him that the complaints team would contact him. He said that no one did and that his complaint was ignored.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9763366.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.