Barclays Bank Plc
Financial Ombudsman decision DRN9749372 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain about the service they got from Barclays Bank UK PLC when they took out a new mortgageMortgage administration
Barclays provided a poor level of service in relation to how it collected the monthly paymentsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9749372.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.