Bank of Scotland Plc

Financial Ombudsman decision DRN9710756 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Halifax informed them that it would therefore apply an additional 1% interest to the mortgage from June 2012.Interest and rates

Halifax’s failure to address the issue in a reasonable manner resulted in financial loss and distress and inconvenience to them.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9710756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.