Santander UK Plc
Financial Ombudsman decision DRN9705532 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
It turned out that there had been errors made in calculating the figure needed to redeem the original loan.Charges and fees
Mr T has complained about Santander UK plc not reflecting a change to his personal loan when he re-paid £2000 within the 14-day cancellation period.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9705532.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.