Caxton FX Ltd

Financial Ombudsman decision DRN9697204 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Caxton FX Limited closed his accountAccount closed or refused

disputed two transactions: $400 from a cash machine where he had not received the cashCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9697204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.