National Westminster Bank Plc

Financial Ombudsman decision DRN9692206 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

He disputes cash withdrawals of £3,000 made using the card from 15 to 19 March 2017.Unauthorised transaction

He is unhappy at the way NatWest dealt with him and that it decided to close his account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9692206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.