Barclays Bank UK PLC

Financial Ombudsman decision DRN9691587 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

I need to take account of the Payment Services Regulations 2009. And to think about whether Mr M authorised the payments from his account.Unauthorised transaction

I consider Barclays had a basis to close his account without notice under the terms and conditions as it believed fraud had taken place.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9691587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.