Rooftop Mortgages Limited

Financial Ombudsman decision DRN9682716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Rooftop confirmed that it also charged a fee for paying such debts on Mrs M’s behalf.Charges and fees

Mrs M through her representative Mr K complains that Rooftop Mortgages Limited unfairly and unreasonably paid service charges for her leasehold property on her behalf.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9682716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.