HSBC UK Bank Plc
Financial Ombudsman decision DRN9682692 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration, Data and privacy
In the Ombudsman’s words
He was also unhappy with legal fees that had been chargedCharges and fees
Mr H complains that HSBC UK Bank Plc have been completing his Department for Work and Pension (DWP) forms incorrectly which has had an impact on his mortgage balanceMortgage administration
HSBC explained that they wouldn’t be able to speak with her about the account and would need a letter of authority from Mr H and further medical evidence in order to be able to discuss the mortgage with Miss B.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9682692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.