Barclays Bank Plc
Financial Ombudsman decision DRN9669880 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Identity checks and access
In the Ombudsman’s words
She wanted any fees and charges which may have happened around this time to be refunded as well.Charges and fees
One of the knock-on impacts was Mrs S was unable to log onto her online banking.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9669880.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.