Lloyds Bank PLC

Financial Ombudsman decision DRN9669861 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Product mis-sold

In the Ombudsman’s words

wrongly defaulted and closed their current account without telling them firstAccount closed or refused

won’t refund charges and interest they’ve wrongly paidCharges and fees

wrongly sold them the packaged accounts and the PPIProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9669861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.