Bank of Scotland Plc

Financial Ombudsman decision DRN9664027 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending

In the Ombudsman’s words

Mrs M complains that Bank of Scotland plc (trading as Halifax) removed her overdraftAccount closed or refused

I thought the bank had considered what it should’ve in deciding whether to make the loan.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9664027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.