Bank of Scotland Plc

Financial Ombudsman decision DRN9663531 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Halifax didn’t think they’d done anything wrong. Mr C knew he’d been asked to call them but had chosen not to. This meant the first payment, and subsequent attempts to make a payment, were blocked.Funds blocked or frozen

Mr C has complained Bank of Scotland plc, trading as Halifax, didn’t contact him to explain why they were blocking payments to his credit card account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9663531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.