Barclays Bank Plc
Financial Ombudsman decision DRN9644605 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Barclays says that the signature on the cheque did not match the mandate held on the account, and that the cheque payment was identified as irregular activity.Unauthorised transaction
I do not think that it responded to Mrs R on a timely basis given the number of emails that she sent, and her request for email communication.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9644605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.