Barclays Bank UK PLC

Financial Ombudsman decision DRN9632602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays said it needs confirmation from his father’s bank before it can do anything moreAPP scam refund refused

It then closed his account on 21 JanuaryAccount closed or refused

Barclays froze his account and placed it under reviewFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9632602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.