Barclays Bank Plc
Financial Ombudsman decision DRN9626439 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Barclay’s current account and at the same time, Barclays also added on “Tech pack” insurance incurring a monthly fee.Charges and fees
replacing her previous interest rate with one that was a lot higher.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9626439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.