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Bank of Scotland Plc
Financial Ombudsman decision DRN9610509 Not upheld
Not upheldoutcome, as published by the Ombudsman
£58,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about a mortgage Mr and Mrs R hold with Bank of Scotland plc trading as Halifax. Mr and Mrs R complain that Halifax misled them about how much they would need to pay into their mortgage account to reduce the remaining term to ten years.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9610509.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.