Barclays Bank Plc
Financial Ombudsman decision DRN9603242 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Mon Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting, Service failure
In the Ombudsman’s words
Mrs G complains Barclays Bank Plc closed her account and hasn’t explained why.Account closed or refused
She also complains that Barclays unfairly placed a Credit Industry Fraud Avoidance System (CIFAS) marker against her name.Credit file reporting
Barclays accepted it provided Mrs G poor service. And that it misadvised Mrs G about what she needed to do to access the money in her account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9603242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.