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Southern Pacific Mortgage Limited
Financial Ombudsman decision DRN9599710 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Thu Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about a mortgage Mrs M holds with Southern Pacific Mortgage Limited (“SPML”). Mrs M complains that from inception in 2006 until 2018, SPML arranged buildings insurance on the mortgaged property at very high cost, having led her to believe she had to have the insurance it chose.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9599710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.