Bank of Scotland Plc

Financial Ombudsman decision DRN9595976 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Ms L complains that Bank of Scotland plc (“BoS”) has treated her unfairly and unreasonably when dealing with her mortgage and didn’t tell her the interest rate was due to change.Interest and rates

Ms L complained that BoS didn’t tell her when her interest rate increased and made it difficult for her to get a new fixed interest rate.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9595976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.