Barclays Bank Plc
Financial Ombudsman decision DRN9582106 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,153redress stated in the decision
Thu Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mrs D complains that Barclays Bank Plc ought to have known that her mortgage was approved based on incorrect information supplied by her broker.Product mis-sold
The offer wasn't sent to her home address, details on the application (including her employer, salary and savings) were incorrect and her signature had been forged.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9582106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.