Barclays Bank Plc
Financial Ombudsman decision DRN9581537 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
stopped his direct debit payments for his mortgageMortgage administration
Woolwich is at fault both for the time it took dealing with Mr R’s complaints and failing to be clear enough in its lettersComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9581537.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.