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Bank of Scotland Plc
Financial Ombudsman decision DRN9581395 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G complains that Bank of Scotland plc (BoS) won’t refund several transactions made on his credit card, which he says he didn’t make or authorise.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017, Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9581395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.