Nationwide Building Society

Financial Ombudsman decision DRN9574487 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mr F complains that Nationwide Building Society unfairly re-debited his account with a fraudulent transactionUnauthorised transaction

taking him overdrawn and causing him financial difficulty... creating account chargesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9574487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.