Bank of Scotland Plc

Financial Ombudsman decision DRN9547306 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He says he’s experienced financial difficulty. The charges have been applied unfairly and have worsened his financial position.Treatment in financial difficulty

Mr S complains about the overdraft charges Lloyds Bank PLC applied to his accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9547306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.