Barclays Bank Plc
Financial Ombudsman decision DRN9519249 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr R paid for his wife to have reconstructive cosmetic surgery. It later became apparent that the implants used in the surgery were not fit for purpose and Mr R says this is a breach of contract. His wife subsequently had surgery again to have the implants removed. Mr R has asked for a refund of the faulty implant surgery under Section 75Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9519249.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.