Barclays Bank Plc
Financial Ombudsman decision DRN9488286 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms R complains that although she agreed a mortgage with Barclays Bank Plc, it did not complete.Mortgage administration
Barclays has conceded that its communication at times during this transaction was poor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9488286.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.