TSB Bank plc

Financial Ombudsman decision DRN9470717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They want a refund of the fees paid.Charges and fees

TSB Bank plc hasn’t treated them fairly or reasonably when dealing with their mortgage application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9470717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.