Barclays Bank Plc
Financial Ombudsman decision DRN9465930 Not upheld
Not upheldoutcome, as published by the Ombudsman
£281redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr L complained that it took Barclays Bank PLC too long to transfer his money when it closed his account.Account closed or refused
Mr L sent his payment instruction to Barclays on 10 August, but didn’t get the money promptly.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9465930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.