Topaz Finance Limited

Financial Ombudsman decision DRN9457292 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs C has complained about the interest rate that Topaz Finance PLC has charged to her mortgage.Interest and rates

She also says that some payments that she has made have not been applied to the account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9457292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.